The future has never been as unpredictable as today. Things have never been so fast. However, they are the slowest they will ever be. Marc will share his experience on how to navigate in such a world and grasp new business opportunities leveraging digital technologies.
Marc is Chairman & CEO for Shell in Belux since 10+ years. He is the Founding Partner of InnoWings, a Board & C-level Digital Transformation & Innovative Business Models advice company. He serves on the board of different organizations like VITO (R&D in cleantech), BECI (Brussels Chamber of Commerce & Industry) and a number of innovative startups.
Marc has 35 years experience in technology, business development, marketing and in driving the bottom-line of B2C and B2B businesses at global level. In the last 6 years, Marc has built up extensive expertise in digital transformation and innovative business models through his former position as Global VP Connected Digital Technologies for Shell.
Ian will touch upon the following topics in the first part of his workshop:
A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of customer experience (ijgolding.com), Ian also served on the inaugural board of Directors of the CXPA (Customer Experience Professionals Association).
Ian is currently on the UK Board of Ambassadors for the CXPA. Founded in 2011, The CXPA is a global non-profit organization positioned to guide and enhance the growing field of customer experience management.
In 2014, Ian officially became a Certified Customer Experience Professional. CCXP designation is for practitioners who want to be recognized for their expertise and skills while defining standards and best practices for the industry. It is the first global professional qualification for Customer Experience.
In August 2015, Ian became the first person globally to become an Authorised Resource and Training Provider for the CCXP accreditation.
Ian is also an annual member of the judging panels at the UK Digital Experience Awards, UK Customer Experience Awards, and the Customer Service Training Awards and is an Advisor and featured columnist for CustomerThink, a global online community of 80,000+ business leaders.